Refund & Warranty Policy

As of January 23rd 2023, moving forward, JNC USA will not be accepting requests for exchanges or warranty on any wheel. Those who are unsatisfied with their purchase can request a Refund if they are still within the timeframe allowed.

Refunds

Refunds that are requested within 14-days of delivery date will result in a 45% restocking fee and all shipping costs back to JNC USA, NO EXCEPTIONS. The customer will also be liable for any damages or loss that may occur during shipping.

Products must be in NEW condition, never mounted, balanced or modified and with all of its original packaging. Any scuffs, scratches or mounting marks will deem the product/wheel USED and not eligible for a refund. In the event that the wheels are refused, the order will be shipped back and the customer will assume all return shipping costs, including duties fees and taxes.

Customized wheels, custom drilled or custom painted wheels are not eligible for refunds, exchanges or warranty. Customized wheels are FINAL SALE.

A refund will only be sent once the item has arrived at JNC USA and inspected.

 

Warranty

JNC USA offers a 14-day satisfactory period for their wheels. If the wheel has defects in the finish or structurally defected, evidence will be needed to open a warranty request with JNC USA. Wheels must be in NEW condition with all of its original packaging.

JNC USA will contact the manufacturer to see if the wheel is eligible for an exchange or credit. Shipping will be covered by JNC USA only if the wheel is defected. In the event that the wheel is not eligible for warranty, the customer will be responsible for the return shipping, duties and all previous shipping costs. We are not responsible for any time loss or delays.

 

Wheels Damaged in Shipping

In the event that your wheels arrived damaged from shipping, please contact us within 24 hours, NO EXCEPTIONS. We will require proof of damage in order to start a claim with the shipping company. Note that we are not liable to damages made in shipping, this is the shipping company's responsibility.

The outcome of the claim is non negotiable and may not always be in our favour. Claims may take a minimum of 45 business days to be reviewed by the shipping company. A credit or replacement can only be sent once a claim is settled, NO EXCEPTIONS. We are not responsible for any time loss during this process.

 

Other Notices

Once an order has been processed and ready for shipping, no modifications will be allowed to be made on the order.

All orders coming from the USA will be inspected by JNC USA before shipping out.